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Our mission from the customer service area in Amarey Nova Medical S.A. is to become the voice of our customers to the interior of the organization, granting timely attention, effective and efficient fulfillment of their needs and requirements.
We permanently try to develop new services with the intention to achieve of your total satisfaction and the strengthening of our relationship; with the objective to generate added and differentiating value in the intra hospital Colombian market. |
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In order to fulfill we have defined the following guidelines for better attention: |
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CUSTOMER VISITS |
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We count with a properly trained professional team that offers assessment and introduces our products and services through permanent contact in each of the institutions at the national level. |
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Attention and resolutions of orders |
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Policy of goods return |
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Policy of consignment goods |
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Storage and distribution |
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CUSTOMER SERVICE LINE |
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We are concerned to know in a direct manner all the questions, suggestions and complaints of our customers, regarding our products and services. Amarey Nova Medical S.A. has established different quick and direct communication channels, which allow us to strengthen our relationship.
Through the customer service line 6461046 Fax. 6917960 and / or the e-mail servicio@novamedical.com.co, we appreciate to be contacted to provide trustful and timely answer to all your requirements. Your questions will be received and followed until complete satisfaction, by perfectly trained personnel. |
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SERVICE LINE AND ORDER & CONTRACT FULFILLMENT |
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All your purchase requests or product requirements through our line 6 461046 Fax. 6917960 / 6556145, or our
e-mail scliente@novamedical.com.co and / or directly to our institutional sales representative. |
